Artificial intelligence (AI) and generative AI (GenAI) are game changers, and we will see significant developments in the next five years that will fundamentally shape the way we work. The use of AI is not new to DBS, and we have been working with AI for over a decade now.
In the past five years, we have scaled our AI capabilities to make it pervasive across all parts of the bank, delivering tangible outcomes of S$370m for DBS in 2023, more than double that of the previous year. We are confident of growing the economic impact of our AI initiatives in the coming years, affording us greater flexibility to navigate through business and…
